GovCIO
GovCIO

Customer Support Administrator (IT Specialist)

• Posted 1 hour ago • Updated 1 hour ago
Full Time
USD $65,000.00 - 90,000.00 per year
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Job Details

Skills

  • Recruiting
  • Mergers and Acquisitions
  • Microsoft Windows
  • Printers
  • Configuration Management
  • Documentation
  • BMC Remedy
  • ServiceNow
  • Technical Support
  • Mobile Devices
  • Master Data Management
  • Mobile Device Management
  • Network
  • Computer Hardware
  • Active Directory
  • Power Supply
  • UPS
  • VTC
  • Customer Support
  • Communication
  • Conflict Resolution
  • Problem Solving
  • Remote Desktop
  • Management
  • Security Clearance

Summary

GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Boston, MA.

Responsibilities

  • Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
  • Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
  • Troubleshoots and resolves issues with on-site communications equipment.
  • Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
  • Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
  • Maintains remote user assistance capabilities.
  • Provides technical assistance for relocations and moves.
  • Stages and takes down end-user workstations and associated equipment.
  • Manages user/workstation accounts and permissions within Active Directory.
  • Maintains operability of the Uninterruptible Power Supply (UPS).
  • Provides troubleshooting of VTC equipment.

Qualifications

  • High school diploma with 9+ years of customer support (or commensurate experience)
  • Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
  • Experience with system reimaging, remote desktop management platforms, and remote connection tools.
  • Ability to lift 50 pounds.
  • Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability.

Posted Salary Range

USD $65,000.00 - USD $90,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 9630
  • Posted 1 hour ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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