Job Title: DTC Service Specialist
Location: Hyflex / Mostly Remote (training may be onsite; remote possible)
Duration: Temp - through March 26, 2026
Pay Range: $23/hr $22/hr (W2)
Job ID: 371280
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a DTC Service Specialist to join our dynamic team. The ideal candidate will have strong experience in email-based customer service, ecommerce support, and order management systems and a proven ability to deliver prompt, accurate, and professional written support that resolves customer inquiries end to end.
Responsibilities:
- Provide prompt and professional support via email and web forms.
- Assist with order placement, order status, shipping, returns, and product questions.
- Guide customers to select appropriate products based on stated needs.
- Document and track interactions accurately in Salesforce.
- Escalate product quality or order issues as required.
- Direct customers to stores or online retailers when appropriate.
- Respond to customer feedback and online reviews.
- Maintain records and adhere to service standards and SLAs.
- Partner with product management, supply chain, and marketing to resolve issues.
Required Skills & Qualifications:
- 1 to 3 years of customer service experience, preferably supporting ecommerce customers.
- Strong written communication and documentation skills.
- Proficiency with Salesforce and comfort working across multiple systems.
- Detail orientation with sound problem-solving abilities.
- Ability to work independently in a mostly remote environment.
Preferred Skills:
- Experience with M3 (Order Management System), EVA Suite/EVA POS, and Microsoft Office (Word, Excel, Outlook).
- Associate degree or equivalent experience.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
Schedule & Work Environment
Start Date: ASAP. End Date: March 26, 2026. Schedule: Monday to Friday, 8:00 AM to 4:00 PM. This is a mostly remote role with potential onsite training. Work is computer based and involves extended periods of sitting and typing.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
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