Documentation Specialist

Description

We are looking for an experienced Documentation Specialist/Technical Writer to support a public sector program in Tallahassee, Florida. This Contract position focuses on transforming detailed technical and business information into well-organized, user-friendly documentation that supports project delivery and operational clarity. The role partners with stakeholders, subject matter experts, and technical teams to create accurate materials, strengthen communication, and promote consistent documentation practices. This opportunity is ideal for someone who can balance writing, analysis, and project support in a structured environment.

Responsibilities:
Create, update, and organize a wide range of IT and project documentation, ensuring materials remain accurate, accessible, and aligned with program needs.
Convert complex technical concepts and business details into clear content tailored to technical teams, leadership, and end users.
Produce user guides, reference materials, process documents, and other formal publications in collaboration with development, QA, and support teams.
Maintain documentation repositories and coordinate specialized documentation assignments to support ongoing project activities.
Evaluate and refine draft materials such as design records, system summaries, and technical notes to improve quality, consistency, and completeness.
Gather information through interviews, research, and review of source materials to develop structured and reliable documentation.
Facilitate or support requirements discussions with business and technical stakeholders, then capture findings in organized business analysis deliverables.
Prepare current-state and future-state process documentation, contribute to process improvement efforts, and ensure artifacts follow applicable standards and regulatory guidelines.
Act as a communication link between users, project teams, and leadership by preparing updates, briefings, and supporting project coordination efforts.
Report for duty as designated essential staff during emergency situations when directed.

Requirements

Proven experience writing and maintaining technical, business, or operational documentation in an IT or project-based environment.
Strong ability to communicate complex information clearly to varied audiences through written and verbal communication.
Experience gathering information from subject matter experts, stakeholders, and technical staff to produce accurate documentation.
Knowledge of business analysis practices, including documenting requirements, workflows, and process changes.
Ability to review and edit documentation for accuracy, completeness, readability, and compliance with established standards.
Familiarity with project coordination principles and collaboration across cross-functional teams such as development, QA, and support.
Strong research and organizational skills with the ability to manage multiple documentation priorities effectively.
Ability to work independently while maintaining productive relationships with customers, stakeholders, and project team members.

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