Desktop Support Technician Mass Eye and Ear

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGB Digital is hiring a Full Time End Point Network Technician!
Onsite at Mass Eye and Ear

Job Summary
The Opportunity

The End Point Network Technician is for providing technical services, ensuring the smooth operation of systems.

Duties include deploying and configuring devices, installing and updating software, testing connectivity, performing diagnostics, troubleshooting issues, and making necessary repairs.

Plays a key role in supporting end-users, minimizing downtime, and improving overall system performance.

-Troubleshoot and resolve technical issues (hardware, software, network devices).

-Ensure compliance with security policies and procedures, especially related to data confidentiality.

-Prioritize, triage, and escalate unresolved issues as appropriate, following ITIL leading practices.

-Provide break/fix support, including hardware maintenance and setup.

-Support large hardware deployments, operating system rollouts, and preventative maintenance tasks.

-Participate in Service Desk, Telecom, or network improvements, and deploy new technology.

-Ensure compliance with security policies and procedures, especially related to data confidentiality.

-Maintain inventory of hardware and software, ensuring proper functionality and life cycle management.

-Partial AV support

Qualifications

Role Requirements

• High School Diploma or Equivalent required
• Associate's Degree Related Field of Study preferred
• MGB can consider and review experience in lieu of a degree for this role
• Customer service and technical support experience, including hands-on experience with the installation, repair, and troubleshooting of personal computers 2-3 years required
• Hands-on experience in desktop support, telecom Support, technical support, or IT-related roles, preferably in a healthcare or managed care setting 1-2 years preferred

Skills for Success

• Proficient in analytical, troubleshooting, and problem-solving skills.
• Proficient knowledge of hardware components, operating systems (e.g., Windows, Mac OS), network protocols, and popular software solutions (e.g., Office 365, Internet browsers.
• Excellent verbal and written communication skills for interacting with staff, explaining technical concepts in non-technical terms, and documenting support activities clearly.
• Ability to multitask, prioritize, and manage multiple tasks efficiently in a fast-paced environment.
• Flexibility, versatility, and adaptability in day-to-day activities.

Additional Job Details (if applicable)

Working Model Requirements

• M-F Eastern Business Hours
• Onsite 4-5x weekly, must be flexible due to business need and projects in progress.
• Typically 1 day per week remote from home
  
  Remote work requires stable, secure, quiet compliant work Station

Remote Type

Hybrid

Work Location

325 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$22.22 - $31.71/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.