Job DescriptionInova Health is looking for a dedicated
Telecommunications Engineer Lead to join the team. This role will be full-time working day-shift Monday - Friday. Hybrid, on-site monthly depending on projects.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
- Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offeringpaid time off, paid parental leave.
Telecommunications Engineer Lead Job Responsibilities:- Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
- Oversees the design, implementation, and support of telecommunications and contact center software solutions to meet business, operational, and customer experience requirements.
- Ensures solutions align with architectural standards, security requirements, and industry best practices.
- Mentors and provides technical guidance to telecommunications and contact center engineers, architects, and project managers.
- Conducts technical reviews and supports training activities to promote skill development and solution quality.
- Promotes a collaborative team culture focused on accountability, service excellence, and continuous improvement.
- Establishes and supports standardized configurations, processes, and solution patterns for telecommunications and contact center platforms.
- Identifies and implements optimization opportunities to improve system performance, scalability, reliability, and user experience.
- Develops, maintains, and enforces standard operating procedures and technical documentation.
- Ensures seamless integration of telecommunications and contact center platforms with enterprise systems and applications.
- Monitors service performance metrics, key performance indicators, and operational health dashboards.
- Leads troubleshooting and resolution of complex technical issues impacting platform performance or service delivery.
- Oversees escalation management for high-impact or complex service issues affecting customers or patients.
- Analyzes performance data and customer feedback to identify trends and drive service and platform improvements.
- Ensures compliance with organizational policies, regulatory requirements, data privacy standards, and quality assurance practices.
Minimum Requirements: - Education: Bachelor's degree; OR 4 years relevant professional experience in addition to the minimum experience required
- Experience: 10 years of progressive experience supporting telecommunications and/or contact center platforms.
- Certifications: 2 certifications - CCENT, CCNP, ACSS, ACIS, Nortel, Avaya ACSS or equivalent Upon Start
About UsWe are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.
