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Service Desk Support

Charleston, WV, US • Posted 60+ days ago • Updated 5 days ago

Full Time

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Support
troubleshooting
customer support

Summary

We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location.

Role : Service Desk Support

Location : Charleston, WV

Mode Of Hire : Full Time

Experience : 1-5 years

Key Skill : Level 2 Support and Network troubleshooting.

Skills Required:

Provide Level 2 support to the client.
Identify issues and escalate issues when necessary.
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary.
Perform software, hardware and basic network troubleshooting.
Clearly document user issues and troubleshooting steps.
Maintain technical documentation.
Perform other duties as assigned.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d9f8f
Position Id: 8184572
Posted 30+ days ago

Company Info

About Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries.

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Contact the job poster

Chandra Arpan

Coforge Recruiter @ Coforge

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