Overview
On Site
Depends on Experience
Full Time
Skills
Support
troubleshooting
customer support
Job Details
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location.
Role : Service Desk Support
Location : Charleston, WV
Mode Of Hire : Full Time
Experience : 1-5 years
Key Skill : Level 2 Support and Network troubleshooting.
Skills Required:
- Provide Level 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
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