Hiring - Customer Service Representative
BizTech Fusion
Dice Job Match Score™
🤯 Applying directly to the forehead...
Job Details
Skills
- Customer Support Representative
- Customer Service Associate
- Client Service Representative
- Customer Care Representative
- Customer Experience Associate
- Customer Support Specialist
- Client Support Specialist
- Customer Success Associate
- Customer Service Agent
- Support Executive
- Customer Relations Representative
- Help Desk Representative
- Service Desk Analyst
- Call Center Representative
- Contact Center Agent
- Customer Operations Associate
- Client Relations Associate
- Member Services Representative
- Account Support Representative
- Technical Support Representative
- Customer support
- Client interaction
- Complaint resolution
- Conflict management
- Customer experience
- Empathy
- Active listening
- Verbal communication
- Written communication
- Interpersonal skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- CRM tools
- Customer support systems
- Order processing
- Account management
- Phone support
- Email support
- Chat support
- In-person support
- Transaction processing
- Returns handling
- Exchanges handling
- Problem solving
- Issue resolution
- Critical thinking
- Escalation handling
- Multitasking
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Cross-functional coordination
- Adaptability
- Flexibility
- Confidentiality
- Compliance
- Policy adherence
Summary
Hi
Greetings from BizTech Fusion!
We are seeking a Customer Service Representative who will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
Position Title: Customer Service Representative
Location: Washington DC
Duration: 12 Month Contract with possible renewal
Tax: W2, 1099
Note:
- Hybrid - candidates local to the DMV area only
- Candidate willing and able to report on-site to office 3x/week
- In-person interviews will most likely be required for this role
Job Description
- Respond to customer inquiries via phone, email, chat, or in-person ina timely and professional manner.
- Assistcustomers with product information, order status, or any account-related issues.
- Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
- Maintain up-to-date knowledge of products, services, and agency policies to provideaccurate
- Process transactions, returns, and exchanges according to agency guidelines.
- Collaborate with other departments to address and resolve complex issues.
- Provide feedback to management on recurring customer concerns and suggest improvements.
- Stay informed about industry trends and best practices to enhance customer service quality.
- Perform other duties as assigned to support the customer service team.
Education
High School Diploma
Qualifications
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to handle sensitive information with confidentiality.
- Dice Id: 90833632
- Position Id: 8961623
- Posted 1 hour ago
Company Info
About BizTech Fusion
Founded in 2006, BizTech Fusion is a progressive provider of high-end, IT professional services that specializes in—
- Leading-Edge, Next-Generation Technology Solutions
- On-premises, Cloud & Hybrid Solutions
- Unified Communications & Collaboration
- Messaging & Productivity
- Infrastructure Modernization, Integration, Design, Optimization, Monitoring, and Support/Management
- System Architecture and Deployment
- Program and Project Management
- Web-based/Mobile Application Design and Development
A minority-owned and privately held Limited Liability Corporation business based in the Washington, D.C. Metropolitan area, BizTech Fusion is dedicated to providing the most result-oriented, client-focused solutions for our public- and private-sector clients worldwide through our offices in Washington, D.C. and Maryland.
- CBE certified by the DC Department of Small and Local Business Development (LSD45543082018)
- GSA Schedule 70 Contract Holder (GS-35F-0459Y)
- Prime Contractor, U.S. Department of Navy Seaport Enhanced IDIQ (Contract #: N00178-11-D-6468)
- DC Supply Schedule (DCSS) contract for Mission Oriented Business Integrated Services (MOBIS) Temporary Support Services Contract No.: CW40692
- DC Supply Schedule (DCSS) contract for Mission Oriented Business Integrated Services (MOBIS) Information Technology Equipment and Software Contract No.: CW39742
BizTech Fusion’s team is organized in the following structure:
Strategic Leadership
- Board of Directors
- Board of Advisors
- President & Chief Executive Officer
Tactical
- Chief Financial Officer
- Chief Operating Officer
- Chief Information Officer
- General Counsel (Legal)
Operational
- Vice President of Sales & Marketing
- Vice President of Strategic Markets
- Vice President of Client Relationship Management
- Vice President of Human Resources
Line of Business
- Service Delivery
- Solution Development
- Technical Support
- Talent Acquisition & Staff Augmentation
- Program & Project Management
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs