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Endpoint Support Technician

Sacramento, CA, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

CCS Global Tech

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Customer Support
ServiceNow
Business Requirements Gathering
Training
Documentation
Communication
Collaboration
Writing
IT Operations
PASS
Screening
Performance Management
Preventive Maintenance
Project Management
Reporting
Computer Hardware
Printers
Microsoft Technologies
Research
CompTIA
Oracle Linux

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Responsibility:

The contractors(s) will be responsible for:

Maintaining client support during SMUD business hours and after hours (5p up to midnight) on pre-scheduled dates.
Ensuring ServiceNow tickets assigned to the contractor are processed and completed.
Being available onsite for meetings and to facilitate the gathering of requirements, documentation, and perform all aspects service contract duties, etc.
SMUD Training - SMUD Staff will train the initial start-up contractor with the needed job functions. Once the initial contractor is trained, the contract staff will be expected to train any contract staff that will be working on the support contract.
Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train the trainer approach accompanied by full documentation of all processes and procedures of the support contract.
Contractor's work schedule will fall between 7am and 11:59pm Pacific Time, with work hours to be agreed with immediate Supervisor.
The contractor is expected to be onsite
The resource working on this task will have strong communication, written and collaboration skills, with the ability to communicate highly technical information to project team both verbally and in writing.

Mandatory Skills:

Minimum 2 years of experience in IT operations support.
The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a SMUD medical examination and Fitness for Duty screening.
The selected candidate must be available to work on site at SMUD office locations. Some remote work may be available during the contract.
The selected candidate must be available to work on site at SMUD HQ after 5pm on pre scheduled dates. This is in support of Committee and Board meetings where prep starts at 5 PM and A/V support/troubleshooting can continue to midnight or later.
Technical Requirements

Work Delivery - Ability to work with minimal direction, yet also work in a team environment.
Physical Duties - Ability to lift up to 50lbs.
Report to Supervisor, IT Platform Services.
Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
Diagnose, research and resolve computer issues.

Desirable Skills:

Desirable Qualifications: CompTIA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2026-7559
Posted 10 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.