Job Description As a Vice President, you will lead strategic initiatives that drive innovation and operational excellence. This is an opportunity to work with cutting-edge technology and collaborate with talented professionals across the firm. You'll play a key role in transforming how we deliver value to our customers and the business. Grow your career while making a meaningful impact on the future of banking.
As a Vice President in Machine Learning & Intelligence Operations within Consumer and Community Banking Operations, you will lead business management and strategy efforts focused on AI/ML transformation. You will break down barriers to deliver on strategic priorities, ensure organizational alignment, and research new ways to leverage advanced technologies. Working closely with cross-functional teams, you'll drive initiatives that improve operational efficiency and customer experience. You'll foster a culture of excellence and innovation, supporting both team and firmwide goals. Your work will directly impact the direction and success of our AI and data strategy.
Job Responsibilities - Manage high-priority strategy projects to address complex problems at the forefront of AI in financial services.
- Monitor and analyze industry trends, applying leading practices to refine the Consumer and Community Banking Operations AI and data strategy.
- Lead strategy project teams and collaborate with stakeholders across functions to drive alignment and deliver results.
- Support business management functions including communication strategies, financial planning, and vendor management.
- Provide coaching to strategy team members and foster a culture of excellence and innovation.
- Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies.
- Develop and deliver executive-level strategy documents and analyses that articulate the value and impact of AI and data priorities.
Required Qualifications, Capabilities, and Skills - Minimum of 5 years of strategy experience from consulting firms or internal strategy groups.
- Outstanding ability to analyze problems and apply quantitative, analytical, and conceptual problem-solving approaches.
- Excellent oral and written communication skills, with ability to develop high-quality strategy deliverables.
- Strong relationship-building and interpersonal skills, with ability to collaborate across functions.
- Proven experience in leading strategy engagements and coaching team members.
- Familiarity with AI and data, with ability to engage stakeholders on complex technical concepts and generate executive insights.
Preferred Qualifications, Capabilities, and Skills - Undergraduate or graduate degree in economics, finance, math, engineering, computing, or a related analytical field.
- Experience in financial services across consumer and business banking, wealth and asset management, or corporate and investment banking.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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