Jira SME – Zephyr for Jira (Test Management)

Job Title: Jira SME – Zephyr for Jira (Test Management)

Location: Remote 

Duration: 3 to 6 months

 Job Description:

We are seeking an experienced Jira Subject Matter Expert (SME) with strong hands-on expertise in Zephyr for Jira to lead and support test case management, test execution, and reporting within Jira. The ideal candidate will work closely with QA, development, and business teams to design, configure, and optimize Jira and Zephyr workflows to support Agile and enterprise-scale testing initiatives.

Key Responsibilities:

• Act as the Jira SME for test management using Zephyr for Jira (test case creation, execution, and reporting).
• Design, configure, and manage test cycles, test plans, and test executions in Zephyr.
• Create and maintain test cases, test suites, and traceability between requirements, test cases, and defects.
• Configure and optimize Jira workflows, issue types, custom fields, screens, and permissions to support QA processes.
• Support Agile/Scrum and SAFe testing processes across multiple teams and releases.
• Enable end-to-end traceability from user stories → test cases → defects → releases.
• Create dashboards and reports using Jira and Zephyr gadgets to track test progress, coverage, and quality metrics.
• Train and mentor QA and business users on Jira and Zephyr best practices.
• Support UAT, SIT, and Regression testing activities.
• Collaborate with DevOps and CI/CD teams to integrate Zephyr with automation tools (e.g., Selenium, JUnit, TestNG).
• Troubleshoot Jira/Zephyr configuration issues and provide production support.
• Ensure data quality, governance, and best practices for test management.

Required Skills & Qualifications:

• 6+ years of experience working with Jira (administration and functional usage).
• Strong hands-on experience with Zephyr for Jira (Zephyr Squad / Zephyr Scale).
• Solid understanding of software testing lifecycle (STLC) and QA best practices.
• Experience with Agile/Scrum testing methodologies.
• Strong knowledge of test case management, execution, and defect lifecycle.
• Experience creating Jira dashboards, filters, JQL queries, and reports.
• Excellent communication and stakeholder management skills.
• Ability to work with cross-functional teams (QA, Dev, Product, Business).