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Application Support Resource

Augusta, ME, US • Posted 13 hours ago • Updated 13 hours ago

Contract W2

On-site

Software People, Inc.

Fitment

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Job Details

Skills

(Application Support or IT Support or Technical Support) and Customer

Summary

Phone/Skype Hire. Onsite from day 1

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE).

100% Onsite with Travel. Travel will be required to all Judicial Branch locations. Only local candidates within an hour radius of Augusta, ME will be considered.

Location: AUGUSTA, ME

Duration: 12+ months

The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

Responsibilities

Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Ability to work in a team environment.
Strong communication skills; both written and spoken
Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Skills Needed

Trouble Shooting with end users

Customer Service Skills

Microsoft Products

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123198
Position Id: 2026-3714
Posted 13 hours ago

Company Info

About Software People, Inc.

Software People Inc. was founded in 1998 as software solution provider with a vision of providing a one stop shop to our client for all of their software needs. Since the inception we have attracted the best and brightest IT professionals to support our vision and have developed into business and technology consulting firm specializing in design, development, and delivery of end-to-end ERP solutions for Enterprise Systems, Internet Applications, Web Services and Data Warehousing/ Business Intelligence. We have focused in the area of providing top notch IT consultants for our clients needs. Whether it temporary or permanent, fixed cost or time and material based, on site or off site, we have got them all. At the same time we have forged partnerships to provide complete IT solutions in the areas of ERP implementations and Business Process Outsourcing. Our staffing and consulting solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. Since our inception, we have been working with companies small and large to deploy information technology in various parts of their businesses. Over this period, we developed a keen understanding of what our customers expect of us, and how well we can deliver results for them.

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