Job Title: ServiceNow Tester
Location: Plano, TX /McLean, VA (Onsite)
Description:
Must Have Qualifications:
· Hands on testing with Service Now.
· Automation and Service Now
· Certificates are required. Preferred: Java Script, Python, or Selenium.
· Development experience would also be nice to have.
Job Description:
Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.
Responsibilities:
· Develop, document and maintain the test data, data validation, end to end testing flows.
· Design, develop, and maintain automated test scripts using ServiceNow ATF
· Create test cases based on functional and technical requirements
· Collaborate with developers, business analysts, and QA teams to validate functionality
· Analyze test results and report defects in a timely manner
· Participate in daily stand-ups, sprint planning, and other Agile ceremonies
· Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
· Develop reusable test templates for future automation initiatives
· Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
· Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
· Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
· Conduct regression testing using ATF across ServiceNow upgrades/releases
· Perform cross-browser testing and E2E user journey validation with external apps.
· Test REST/SOAP integrations and external data flows.
Required Qualifications:
· 5–8+ years of QA.
· 3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
· Strong automation experience (Selenium)
· Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
· Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
· 3+ years validating platform UI, Service Portal, Workspace UX.
· Strong analytical, debugging, and communication skills.
· 2+ years’ experience with Agile/Scrum methodologies
· Knowledge of test planning, test case creation, and defect management
· Proficient in identifying automation opportunities within the ServiceNow ecosystem.
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