Program Manager (experience managing large help desk)

Overview DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, w

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated H

Overview Job Summary Galapagos Federal Systems, LLC is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is vital to ensuring reliable, timely, and effective IT services that directly support mission success. The SDM will oversee daily service desk operations, mentor and develop staff, and drive continuous improvement initiatives that enhance service quality and customer satisfaction

Overview Job Summary Galapagos Federal Systems, LLC is seeking an accomplished and results-driven Program Manager (PM) to provide executive leadership, direction, and oversight across a high-visibility federal program. This role is responsible for ensuring contract success by aligning resources, driving performance excellence, and fostering trusted partnerships with government stakeholders. The PM will serve as the primary interface with the Government Contracting Officer (CO), Contracting Off