Contact Center Agent
VDart, Inc.
Dice Job Match Score™
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Job Details
Skills
- Call Center
- inbound and outbound calls
Summary
Location: Remote (Candidates must reside in Ohio, Pennsylvania, West Virginia)
Project Description
We are seeking a Contact Center Agent who will leverage call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience.
Key Responsibilities
- Answer inbound phone calls, chats, and/or emails.
- Conduct outreach phone calls and/or emails.
- Provide exceptional customer service to resolve inquiries.
- Follow scripted call flows and guidelines.
- Research and review customer issues using multiple systems.
- Communicate findings and outcomes clearly to customers.
- Escalate complex issues as needed.
- Accurately document call details and outcomes in call logs.
- Identify potential risks and trends and alert management.
- Transition quickly between multiple tasks as needed.
- Maintain professionalism and a positive demeanor at all times.
- Perform other duties as assigned.
- Minimum 2 years of customer service experience.
- At least 1 year of call center environment experience.
- Minimum 6 months of experience in Utilities or Health & Public Services.
- High School Diploma or GED required.
- Proficiency in computer usage, including email (Outlook) and online tools.
- Strong data entry skills with high accuracy.
- Excellent listening, verbal, and written communication skills.
- Experience with Microsoft Office (Excel, Word, Outlook, and Teams).
- Reliable internet connection to handle calls and online tasks.
- A quiet and private remote work location is mandatory.
- Dice Id: 10330808
- Position Id: 95639-5195-
- Posted 6 hours ago
Company Info
VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.
Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.
Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.
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