Requirement:
IT Support Engineer
Oakland, California (Onsite)
6+ Months
Candidates need to work from Oakland, California.
Job Description:
IT Support Specialist (3–4 Years Experience)
About the Role:
We are seeking a skilled and customer-focused IT Support Specialist with 3–4 years of experience in Helpdesk and end‑user support. The ideal candidate will have hands-on experience troubleshooting hardware, software, and network issues while delivering high-quality support in a fast-paced environment.
Key Responsibilities
Technical Support:
Provide Level 1 & Level 2 technical support for end users across Windows and Mac environments.
Troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
Install, configure, and maintain hardware, software, and approved applications.
Support MS Office 365, email configurations, VPN, and other productivity tools.
Assist with user account management in Active Directory, Azure AD, and related identity tools.
Troubleshoot basic network connectivity issues (LAN/WAN/Wi-Fi).
Helpdesk Operations:
Manage and resolve support tickets through ITSM tools (ServiceNow, Jira, Zendesk, etc.).
Document solutions and maintain knowledge base articles.
Escalate advanced issues to senior engineers when needed.
User Support & Training:
Provide both remote and onsite end‑user assistance.
Support onboarding, laptop setup, device configuration, and account provisioning.
Educate users on IT policies and security best practices.
System & Inventory Management
Maintain inventory of IT assets, devices, accessories, and software licenses.
Assist with patch management, updates, and device lifecycle processes.
Required Skills & Qualifications:
· Bachelor’s degree in IT, Computer Science, or related field (preferred).
· 3–4 years of experience in Helpdesk, Technical Support, or Desktop Support roles.
· Strong troubleshooting skills across Windows 10/11, macOS, and common enterprise applications.
· Experience with Active Directory, MFA, O365 admin, and basic network diagnostics.
· Familiarity with ITSM ticketing systems.
· Strong communication, customer service, and problem-solving skills.
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