Service Now HRSD

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PFA

ServiceNow HRSD Technical Lead

Location: Remote

Duration:; 6 months

Visa: H1B,EAD

Client is TCS

Responsibilities:

.Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework or partner with Enterprise Architecture to suggest alternative platforms

Design and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new

. Build integrations between ServiceNow and other enterprise systems using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools

Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross- functional teams to ensure that solutions are integrated with other systems and processes

.Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards

Qualifications:

Minimum seven years of recent experience in solution architecture with ServiceNow, specializing in the design of endtoend employee workflows and digital HR experiences; Strong expertise in ServiceNow HR Service Delivery (HRSD) is required, including HR Case Management, Lifecycle Events, and selfservice

employee experiences, with additional experience across two or more ServiceNow modules such as WSD, ITOM, or CSM

. Strong expertise in ServiceNow HR Service Delivery (HRSD) is required, including HR Case Management, Lifecycle Events, and selfservice employee experiences, with additional experience across two or more ServiceNow modules such as WSD, ITOM, or CSM. Developers who have not worked in HRSD or junior developers will be not considered.

.Required Certifications: ServiceNow Certified System Administrator (CSA) required; additional ServiceNow certifications preferred; e.g., Certified Human Resources Service Delivery (HRSD) Professional, ServiceNow CAD (Certified Application Developer); or platform micro- certifications

Bachelor's degree from an accredited college or university in computer science, information technology, or a related field is preferred

Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support

-Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data

Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions

. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams