- Work hands-on with internal users and financial advisors to understand pain points
- Gather requirements through interviews, observations, surveys, and workshops
- Facilitate brainstorming sessions to identify opportunities for improvement of the advisor s experience
- Capture and analyze data to identify efficiency opportunities
- Define and document detailed functional (e.g., business processes, rules) and non-functional (e.g. data, security) business requirements
- Partners with team members to develop project schedules, reports and documentation and may be required to act as project lead
- Facilitate and participate in user testing to ensure solutions meet requirements from a functional, design, and user experience perspective
- Lead in preparing and delivering user training for process solutions
- Provide ongoing support for implemented solutions, including maintenance and enhancements
- Performs other duties and responsibilities as assigned
Knowledge of | Industry knowledge - Understanding fundamental practices and procedures used by custodians and clearing firms.
- Products, processes, and business structure of independent registered investment advisors and introducing broker dealers.
- Familiarity with a day in the life of an advisor.
- Business Processes & Operations - Understanding of core business functions, workflows, and operational models across finance, operations, customer service, and/or product development.
- Requirements Analysis & Documentation - Knowledge of requirement-gathering methods such as interviews, workshops, user stories, and process mapping.
- Project Management Principles - Familiarity with project planning and budgeting, project lifecycles (waterfall, agile, hybrid), sprint processes, and stakeholder engagement.
- Data Analysis & Reporting - Understanding of data structures, KPIs, reporting frameworks, and analytical techniques to support decision-making.
- Technology Systems & Integrations - General understanding of enterprise systems in larger enterprises and how they integrate through APIs, ETL, or middleware.
- Change Management Fundamentals - Knowledge of change readiness, adoption strategies, and communication planning.
- Regulatory & Compliance Considerations - Awareness of industry-specific regulations and standards that influence business processes.
- General - Core business competencies such as finance, management, accounting, operations, and marketing
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