IT Support Technician

Hybrid in Danbury, CT, US • Posted 60+ days ago • Updated 6 days ago

Full Time

Hybrid

$50,000 - $60,000/yr

Top Prospect Group

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Troubleshooting
Technical Suppor
Remote Suppor
Vendor
Office 365
Computer software
Customer servic

Summary

Love solving problems and supporting people? Step into a role where you re the trusted expert clients rely on.

Full Time

Contract to hire

MSP Experience

$50-60K plus benefits

Technical Support, customer service, remote support, vendor relations

We re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you ll serve as the frontline of support troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.

What You ll Do:

Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\

What You Bring:

Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10415428
Position Id: 8833125
Posted 30+ days ago

Company Info

About Top Prospect Group

Top Prospect Group was founded by a select group of IT staffing professionals who believe in what they do and continuously strive for excellence. At TPG, we don’t subscribe to the just get the deal done philosophy common in most agencies, instead opting for a more personable approach. It’s what makes us different: we care! Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships.

This proactive and partnership-focused approach to staffing allows us to deliver the highest levels of service to candidates and clients. Our Staffing Professionals offer more than 40 years of experience providing IT and Professional Staffing, Consult to Hire, Direct Hire and Project Based solutions, with a diverse range of clients from small niche organizations to mid-size and Fortune 1000 firms.

We have built our success on the value of partnerships. When it comes to matching the right person for the right job, we know precisely what each candidate has to offer and what the unique requirements are for each position. Our winning track record demonstrates the effectiveness of our partnership approach.

Are you a professional seeking new opportunities to showcase your skills and advance your career? Top Prospect Group is your gateway to exciting challenges and rewarding roles with industry-leading organizations.

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