Job#: 3021393 Job Description: Position OverviewThe UX Product Owner will drive digital experience initiatives for customers and Customer Service Agents across web, mobile and employee desktop experiences, and must bring proven expertise in project management on agile delivery teams. Experience in Salesforce Service Cloud, is highly desirable. In this role, you will be ensuring that user-centered design and platform best practices are integrated throughout the project lifecycle.
As the UX Product Owner, you are responsible for organizing digital experience project requirements, design deliverables, reviews and approvals, and handoff to IT in addition to serving as a critical member of agile development teams. You will be responsible for signing off on front-end user stories, participating in daily stand-ups and backlog grooming sessions, UAT signoff and production release signoff.
This is an exciting opportunity for a detail-oriented and organized candidate to learn and grow in UX and large, technical project management skills while contributing to the creation of exciting experiences for internal and external users.
Successful candidates will be adept at building partnerships and will be curious and willing to roll up their sleeves to truly understand the problems we are tasked with solving. This is a strategic role that requires individuals with a drive to do more than check the box.
UX Product Owner Responsibilities- Own the user experience, champion user needs and ensure alignment with business goals.
- Work with business stakeholders and IT partners to understand scope of deliverables, requirements, process, existing application screenshots, timelines and other details.
- Facilitate design reviews, working back with attendees to navigate busy calendars against tight deliverable timelines.
- Sign off on front-end deliverables and user acceptance testing (UAT).
- Maintain timelines, project documentation and trackers.
- Participate in daily stand ups to manage deliverables against expectations, attend backlog grooming sessions to understand focus and needs, and coordinate / listen in on technical collaboration and solutioning sessions to understand feasibility of design solutions and pivot where necessary
- Serve as the subject matter expert for Salesforce Service Cloud capabilities and limitations.
- Work with IT to ensure UX designs are feasible within the Service Cloud environment.
- Validate that solutions meet Service Cloud best practices and compliance standards.
Required Skills and Experience- Bachelors Degree
- Detail-oriented with strong analytical and problem-solving skills
- Experience managing cross-functional and collaborative projects
- Ability to manage multiple projects in a dynamic environment
- Strong communications and interpersonal skills
- Experience working on Salesforce Service Cloud projects
- Agile or UX certifications are a plus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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