Cisco Engineer (CUCM/UCCE)

Job#: 3046384

Job Description:
Cisco Voice and Contact Center Engineer (CUCM / UCCE)

Location: Canada (candidate must reside in Canada due to data residency requirements). Toronto or Mississauga area strongly preferred for occasional data center access.

Work Model: Hybrid, approximately 3 days per week onsite / 24 hours per week

Engagement Type: Contract with potential to extend. 90 day initial contract with the potential to expand into a 6-month contract or permanent role for strong performers, including future CX1 engineering work.

Role Overview

We are seeking a hands on Cisco Voice and Contact Center Engineer to support and maintain a legacy Cisco unified communications and contact center environment. This role is heavily focused on day to day operational support and ticket handling to keep the current environment stable during a transition to the CX1 platform, which is targeted for completion by year end. This is a support and maintenance role rather than a net new implementation role.
Key Responsibilities

• Provide day to day support and maintenance for a legacy Cisco environment, including CUCM (Cisco Unified Communications Manager) and UCCE (Unified Contact Center Enterprise)
• Handle and resolve support tickets to maintain environment stability and uptime
• Support related contact center and telephony tools within the ecosystem
• Troubleshoot voice, contact center, and dialer issues in a production environment
• Partner with internal teams to maintain continuity during the transition to the CX1 platform
• Occasionally support data center needs onsite as required

Required Skills and Experience

• Proven hands on experience with CUCM (Cisco Unified Communications Manager)
• Proven hands on experience with UCCE (Unified Contact Center Enterprise)
• Strong background in day to day support, ticket handling, and production environment maintenance
• Experience working in a legacy Cisco voice and contact center environment

Preferred / Nice to Have Experience

• Experience with a ticketing system (CAP or similar)
• Verint (workforce management solution)
• eFax / Right Fax (fax solution)
• Alvaria or Noble dialer systems (campaign management)
• Exposure to or interest in the CX1 platform, with potential to grow into CX1 engineering work

Additional Requirements

• Must reside in Canada due to data residency requirements
• Ability to work a hybrid schedule near Toronto or Mississauga
• Security screening required (level and timeline to be confirmed)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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