Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from 8:00 a.m. through 5:00 p.m., excluding Texas state holidays when the agency is closed.
B) The primary work location will be 701 W 51st Street, Austin, TX 78751.
Position will be 3 days remote with 2 days (Tuesdays and Wednesdays) required to be onsite at the location listed above. Program will only accept LOCAL ONLY candidates for this position.
C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker's and/or Vendor's expense.
D) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.
OTHER SPECIAL REQUIREMENTS
Interviews will be conducted: (check all that apply)
By Phone
In person
Through Microsoft Teams
RESPONSE DEADLINE:
Vendor shall respond in accordance with Customer specifications, with proposed candidate resumes and the response must be received by 05/24/2026 @ 5:00 PM (CT).
I. DESCRIPTION OF SERVICES:
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry-standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus. This position also requires working closely with IT and Contract Management Support (CMS) staff to develop and maintain clear, user friendly documentation for internal applications. This role focuses on translating application functionality, enhancements, and updates into guides and reference materials that help end users effectively use the systems.
Key Responsibilities:
Collaborate with IT developers, analysts, and other stakeholders to understand application functionality and enhancements
Develop and maintain user guides, how to documents, and other application related documentation
Create and maintain visual aids, including screenshots and step by step visuals, to support written instructions
Update documentation and visual materials to reflect new features, enhancements, or system changes developed by IT staff
Organize and present technical information in a clear, concise, and accessible manner for non-technical users
Ensure all documentation and visual content is accurate, current, and aligned with application functionality
Participate in meetings, demos, or walkthroughs to gather information on system changes and updates
Assist in updates and development of training materials
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 8 | Required | Extensive experience reviewing, analyzing, and evaluating business systems and user needs. |
| 8 | Required | Experience and thorough understanding of the business analysis areas of knowledge and its associated activities and tasks. |
| 8 | Required | Experience participating in software development reviews and providing advice and assistance to other team members in analysis, design, and test. |
| 8 | Required | Experience performing or participating in unit testing, support system testing, and user acceptance testing. |
| 8 | Required | Extensive skill in planning and organizing work to meet goals and complete multiple assignments without compromising accuracy. |
| 8 | Required | Experience in software development lifecycle methodologies. |
| 8 | Preferred | Extensive skill in effective verbal and written communications with both IT and business professionals and clients. |
| 2 | Preferred | Experience creating user focused technical or instructional documentation. |
| 2 | Preferred | Experience developing or maintaining screenshots or other visual aids to support user documentation. |
| 2 | Preferred | Ability to work effectively with staff and translate technical concepts into plain language. |
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