UX Experience Architect- AI Projects

Job#: 3036199

Job Description:

Title: AI UX Designer

Location: Juno Beach, FL (Onsite)

Duration: 12-month contract w/ potential to extend

Pay: $50-$55 - W2 Only
About the Role

NextEra Energy is seeking an Experience Architect to support a set of strategic initiatives focused on transforming IT service operations through AI. This role will sit at the intersection of business, user experience, and vendor delivery-helping ensure that both human and AI-driven interactions create a consistent, high-quality experience.

You will act as a central point of alignment across multiple vendor-led programs, guiding experience strategy, defining what "good" looks like, and ensuring that user experience remains a core focus as automation and AI capabilities evolve.

This is a consultative, strategy-forward role-not a hands-on design position. The ideal candidate brings a strong Human-Centered Design (HCD) and UX background, combined with the ability to influence stakeholders and external partners.
What You'll Do

Experience Strategy & Governance

• Define and evolve experience principles and guardrails for AI-enabled service operations
• Establish and maintain a clear vision of what "good" looks like across user and machine-driven interactions
• Act as a governance layer across multiple initiatives and vendor teams

Cross-Program Alignment

• Align experience strategy across parallel initiatives focused on service operations automation and AI
• Serve as a liaison between internal stakeholders and external vendors (e.g., TCS, Cognizant)
• Ensure consistency in user experience across different platforms, tools, and workflows

Experience Design Oversight

• Develop current-state and future-state journey maps for IT service experiences
• Evaluate vendor deliverables through an experience and usability lens
• Consolidate and prioritize experience recommendations across initiatives

Insights, Risk & Reporting

• Maintain experience, risk, and gap logs to identify areas of opportunity or concern
• Provide regular experience reviews and readouts to senior stakeholders
• Partner with leadership to shape the roadmap for future AI-enabled experiences

What We're Looking For

Experience & Background

• Strong background in Human-Centered Design (HCD), UX, or digital experience strategy
• Experience working in complex, enterprise environments with multiple stakeholders and vendors
• Experience influencing delivery teams and guiding outcomes without direct ownership

AI & Emerging Technology Awareness

• Understanding of how AI and automation impact user experience
• Experience working on or supporting AI-enabled workflows, service operations, or digital transformation initiatives

Core Skills

• Ability to create journey maps, experience frameworks, and strategic UX artifacts
• Strong communication and stakeholder management skills
• Comfortable operating in a highly collaborative, matrixed environment

Nice to Have

• Background as a Business Analyst or Project Manager with strong UX/HCD experience
• Experience working with IT service management (ITSM) environments

Why This Role

This is a unique opportunity to shape how AI and automation are introduced into enterprise service operations-ensuring that technology transformation is grounded in thoughtful, human-centered design. You'll play a critical role in defining the future of how users and systems interact at scale.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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