Helpdesk Specialist

Baltimore, MD, US • Posted 9 hours ago • Updated 9 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
6 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Help Desk
  • windows
  • Microsoft
  • PC

Summary

 

Title: Helpdesk Specialist!

Location: Salisbury, Maryland (100% onsite)

Duration: 6+ Months

 

Interview mode: Virtual

 

Summary

Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.

 

Requirements:

  • 4 years’ experience providing Tier 1-2 Help Desk Support
  • 2 years’ experience providing service desk support using ticketing software
  • Experience troubleshooting PC and Microsoft hardware or software
  • Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
  • Prior experience working with Active Directory
  • Demonstrated experience installing, upgrading, and configuring:
    • Desktop Operating Systems: Windows 2000, Windows XP, Windows
    • Server Operating Systems: Windows 2000, Windows 2003
    • Microsoft Active Directory Services
  • Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
  • Service desk software (opening, documenting, closing, and follow up on service calls)
  • Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
  • Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
  • Successful results of a background check

    Deep
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10423087
  • Position Id: 8848-19411-1784672843
  • Posted 9 hours ago
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