Systems Operations Engineer | Must be Eligible for Public Trust

Role: Senior Network Systems Operation Engineer
Location: Herndon, VA

Key Roles and Responsibilities:

Fault Management:

• Provide technical support and troubleshooting for network platforms, including alarm and KPI monitoring (proactive/reactive).
• Investigate and diagnose network issues, triage and communicate event status, coordinate root cause analysis, and implement service restoration.
• Remediate complex technology faults across multiple production environments, including vendor/IT fixes or design changes.
• Proactively monitor and maintain system configurations to achieve optimal performance and reliability using KPIs.
• Install, configure, and patch application systems (RHEL and Windows VMs in VMware vSphere).
• Support a range of applications such as MySQL, PHP, Cisco ISE, Crystal Reports, NetBrain, ITSM Service Management and Ticketing platforms such as Remedy, and ServiceNow, Network-event correlation focused monitoring tools such as ScienceLogic (SL1), Splunk etc.
• Develop and maintain policies (including event and trap/SNMP policies) within Event Management platform to enable effective fault detection, correlation, and escalation.
• Develop scripts and automation to proactively identify issues, support rapid remediation, and ensure uninterrupted operations.

Change Management and Automation:

• Collaborate with internal teams and external partners (vendors, Engineering, CTO, Product) to design and implement custom solutions.
• Execute change management processes for platform enhancements, configuration changes, and upgrades.
• Implement automation using scripting languages (Perl, PHP, Python, Shell) to improve supportability, operational workflows, and monitoring capabilities.
• Analyze platform and operational metrics using standard analytics and data visualization/reporting tools.

Compliance and Security:

• Perform security patching, system updates, and deploy application change requests (e.g., MRs) as required.
• Partner with security teams to ensure devices meet applicable compliance standards and regulatory requirements (e.g., FISMA).
• Maintain an accurate, up-to-date inventory of company-owned assets, including servers, routers, switches, and desktops.
• Manage and govern router and switch configuration management activities.

Subject Matter Expertise and Support:

• Serve as a subject matter expert (SME) for Linux, Oracle, and Windows-based applications and platforms.
• Support internal development teams by advising on system design, integration, and technology solution options.
• Provide end-user support, including on-site assistance for ticketing tools and troubleshooting user-impacting issues.
• Participate in a 24/7 on-call rotation to support critical IT and production environments.

Infrastructure and Reporting:

• Maintain NOC infrastructure and ensure reliable, consistent operations across multiple data centers.
• Lead performance reporting, manage end-of-life tool replacements, and produce reports for Program Management, NOC leadership and other stakeholders.
• Administer and update asset and circuit/program databases, ensuring accurate inventory tracking and proper ticketing throughout the asset lifecycle.

Education: Bachelor s degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.

Experience: Typically requires 8-10 years of relevant experience. (Technical Career Pathway role.)

Qualifications:

• Eligible for Public Trust suitability

Skills and Competencies:

• Demonstrated expert-level troubleshooting and technical support capabilities across complex network, compute, and platform technologies, with a strong ability to isolate root cause, assess impact, and drive issues to resolution.
• Hands-on experience administering and supporting RHEL, Windows Server, and virtualized environments using VMware vSphere, along with exposure to a wide range of enterprise applications and integrated services.
• Strong scripting and automation skills (Perl, PHP, Python, Bash/Shell), including building repeatable operational tools to streamline deployments, monitoring, health checks, and incident response.
• Excellent communication, collaboration, and customer service skills able to translate technical details for varied audiences, coordinate effectively with cross-functional teams, and provide clear updates to stakeholders.
• Proven ability to manage competing priorities in a 24x7 operations setting, staying organized under pressure while meeting SLAs, following change/control processes, and maintaining high service reliability.

Note: This position requires participation in an on-call rotation for 24/7 support.

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Asher Williams
Desk: 2o1.497.1o1o X:1o5 | Direct: 551.272.o129
asher (at) pullskill dot com