Technical Support Specialist

Role Overview

The Desktop Support Technician provides first-hand technical support for end users in a Windows environment. This entry-level role focuses on troubleshooting workstation issues, supporting hardware and software, and delivering a positive customer experience. The position is ideal for someone starting their IT career who is eager to learn hands-on desktop support in a professional environment.

Key Responsibilities

• Provide deskside and remote support for Windows workstations
• Troubleshoot hardware, software, and basic connectivity issues
• Assist with Windows operating system setup, configuration, and updates
• Support Microsoft Office applications and common business software
• Set up and support peripherals such as monitors, keyboards, mice, and printers
• Assist with new-hire workstation setup and basic onboarding tasks
• Document incidents and resolutions using a ticketing system
• Escalate issues appropriately when additional support is required

Required Skills & Qualifications

• Basic experience or coursework supporting Windows desktop environments
• Familiarity with Windows 10 and/or Windows 11
• Basic understanding of computer hardware and peripherals
• Strong customer service and communication skills
• Willingness to learn IT processes and troubleshoot methodically
• Ability to follow instructions and work in a team environment

Preferred / Nice to Have

• Exposure to Active Directory concepts (user accounts, passwords, access)
• Experience using a ticketing system (ServiceNow or similar)
• Prior internship, school lab, or help desk experience

Ideal Candidate

• Entry-level or early-career IT professional
• Reliable, organized, and detail-oriented
• Comfortable working directly with end users
• Interested in growing into desktop, systems, or infrastructure support roles

Job Type & Location
This is a Contract position based out of Birmingham, AL.
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,AL.
Application Deadline
This position is anticipated to close on May 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.