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Helpdesk Support Technician

Jackson, MS, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

12 Months

On-site

$50 - $60/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Windows 11
Active Directory
Azure
CompTIA
DHCP
DNS
Computer Hardware
Endpoint Protection
Help Desk
Microsoft Office
Microsoft Azure
Microsoft
TCP/IP
Technical Support
Operating Systems
Service Desk
Repair
Mobile Devices
Network+
Printers
Powershell
Desktops
Notebooks
Wireless Devices

Summary

Position Description and Job Skill Set

Provides a full range of on-site and remote end-user support for the network.

Repair desktop PCs, laptops, printers, monitors, and mobile devices.

Install, configure, and update operating systems and office applications.

Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems.

Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.

Maintain inventory records for hardware, software licenses, and IT supplies.

Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience:

Typically requires a high school diploma, vocational training, or an Associate s/bachelor s degree in information technology or computer science.

1 to 4 years of relevant IT support or service desk experience.

Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred/Not Required

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91070995
Position Id: 9077300
Posted 3 hours ago

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Vishal Gurujuwada

Talent Acquisition Team @ MRoads

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