IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Hello ,
Greetings from ICS Globalsoft Inc.

I came across profile on a job portal/LinkedIn and wanted to reach out regarding an opportunity for IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems) in Temple Texas (Day1 Onsite). please check below job description and let me know if you re interested.
Job Title: IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Location: Temple, Texas (Day1 Onsite)

Summary

• We are seeking an experienced and highly motivated IT Support Specialist to join our dynamic team. This role is responsible for the installation, maintenance, troubleshooting, and upgrade of desktop and laptop systems (PC and Mac), peripheral devices, and specialized manufacturing systems. The ideal candidate will demonstrate advanced technical expertise, strong documentation and communication skills, and the ability to lead project teams and support critical production environments both onsite and remotely. This is a hands-on, customer-focused position that plays a key role in our IT operations and business continuity.

Key Responsibilities

• Install and configure computers (PC and Mac), printers, monitors, scanners, and related hardware with wired and wireless network connectivity.
• Perform OS and application installations, upgrades, and configurations.
• Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems and peripheral equipment.
• Provide remote, phone, and in-person support across all levels of the organization.
• Participate in an after-hours support rotation for manufacturing production environments.
• Administer and support mobile devices (iOS and Android), including basic cellular troubleshooting and MDM platforms.
• Document troubleshooting steps, create and update knowledge base articles, and ensure accuracy of service desk tickets.
• Train and assist end users on best practices, business applications, and IT processes.
• Act as a subject matter expert and technical advisor on IT equipment and systems.
• Lead and coordinate special IT projects and cross-functional initiatives.
• Conduct root cause analysis and recommend improvements to reduce recurring issues.
• Research emerging technologies and make recommendations for procurement and deployment.
• Maintain a strong understanding of current IT trends, tools, and best practices.

Thanks & Regards.. ?

Uday Kumar

Sr. IT Recruiter

ICS Globalsoft Inc

1231 Greenway Drive | Ste 375 | Irving, TX 75038

E-mail: Phone: EXT: 112

LinkedIn:
NMSDC Certified | Certified Minority Business Enterprise (MBE), SBE | An E-Verify company

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