About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The ServiceNow Scrum Master oversees the planning, execution, and delivery of ServiceNow implementations and workflow enhancements. They act as the primary liaison between business stakeholders and technical teams, ensuring projects-such as ITSM, ITOM, or HRSD rollouts-are completed on time, within scope, and on budget.
This role acts as a servant leader, facilitating daily operations, optimizing sprint delivery, and ensuring our ServiceNow configurations scale properly without compromising future system upgrades. Reporting into the IT App Owner, you will collaborate with Product Owners, Architects, and enterprise stakeholders to drive continuous improvement and platform value.
Core Responsibilities - Facilitates Agile processes for teams building or upgrading solutions on the ServiceNow platform (e.g., ITSM, HRSD, CSM).
- Lead ceremonies, remove blockers, ensure platform development adheres to best practices, and align technical delivery with business objectives
- Facilitate all core Scrum events, including Sprint Planning, Daily Scrums, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Define project scope, establish baselines, and develop detailed Work Breakdown Structures (WBS) and timelines.
- Maintain transparent project governance and reporting.
- Assign tasks to developers, architects, and testers. Manage project budgets, forecasting, and resource capacity.
- Proactively identify project blockers, implement mitigation strategies, and manage change order processes if requirements shift.
- Ensure platform implementations adhere to ServiceNow standards and IT Service Management (ITSM) best practices.
Key Requirements & Qualifications - 5+ years in IT project management with a focus on ServiceNow implementations (e.g., ITSM, CMDB, Service Catalog).
- Strong proficiency in Agile/Scrum and Waterfall methodologies.
- Certifications: PMP (Project Management Professional) and Agile/Scrum certifications are highly preferred. ServiceNow Administrator or Implementation certifications are an added advantage.
- Soft Skills: Excellent conflict resolution, cross-functional team leadership, and executive-level communication skills.
Salary Range:
$95,600 - 162,400 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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