Helpdesk Analyst

IT Support Technician

Our client is looking for an IT Support Technician to provide phone and onsite support for roughly 175 clients. You'll handle tickets through ConnectWise, troubleshoot issues related to Windows 10, printers, networking, VPN, and Active Directory (password resets, account unlocks).
After training, you'll also visit client sites for hands-on support, network troubleshooting, and follow-ups. The role includes remote/server troubleshooting, documentation, DHCP/DNS support, light SQL work, and coordination with third-party vendors.

Qualifications

• A+ and Network+ preferred
• IT support experience helpful but not required
• Strong understanding of operating systems, business apps, printing systems, and networks
• Excellent communication and customer-service skills

Job Type & Location
This is a Contract position based out of Cockeysville, MD.
Pay and Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cockeysville,MD.
Application Deadline
This position is anticipated to close on Apr 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.