IT Support Engineer

Work hours: 8-5 / M-F There could be off-hours shifts available / once the shift is determined it will be consistent

MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)

HEAVY LIFTING REQUIRED
Job Description:
Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
o Triage issues with direction from Dell Support
o Execute plan of action from Dell Domain Engineer/L3
o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
o Reseating parts, swap or replace parts
o Server Testing and validation (running diagnostics, capturing and uploading logs)
o Upgrading Firmware as needed
o Parts locker management, manage inbound and outbound parts
o Spare parts management, separate from parts locker (during CW server deployments) Parts return to Dell

You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 3-6+ years experience in area of responsibility

THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES
Proximity & Availability
Candidate lives locally (within 15 45 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call

Technical Ability
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job
Documentation
Communication & Team Fit
Work Ethic & Prioritization