1st Position : Technical Product Owner (Updated JD from client)
Location: (Remote)
Duration: Long term contract
Experience : 12+ Years MUST
Locations : Mexico, USA, Brazil, Canada
Need Product Owner consultants with IVR, Contact Center & cloud Service experience, Please don’t submit project/Program Manager, Scrum Master or agile resumes
Mandatory Skills:
Proven Senior Product Owner experience is mandatory.
Strong communication, ownership, decision-making, and independent stakeholder management.
Cloud Voice / Contact Center / IVR experience is MUST
Twilio experience is a strong plus, but not mandatory.
Healthcare experience is not mandatory.
- Exposure to Twilio IVR and Insights reporting
- Skills needed –
- •Seasoned Product Owner with 10+ years of experience as Technical PO
- •Must have skills –
- oDB knowledge with hands on SQL skills to handle complex needs
- oFamiliar with end-to-end Contact Center reporting
- oInterpersonal skills with the ability to handle demanding stakeholders
- oAbility to convert complex business needs into User Stories with clearly articulated
- acceptance criteria
- skills –
- Familiar with Twilio Insights with product background
- Familiar with healthcare compliance needs for reporting