Job Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As the Product Delivery Manger, you will be an integral part of ensuring successful delivery of CoBrand roadmap priorities by working closely with cross-functional internal and external teams as the primary point of contact to ensure that all milestones are completed and documented on time and within scope, and escalating when necessary. You will have a heavy focus on coordinating and overseeing readiness to launch and testing activities in preparation for successful project implementations. Initiatives will vary across 11 different CoBrand partners, with the goal of creating efficiencies and streamlining process when and where possible.
Job responsibilities - Plan, coordinate and conduct readiness to launch activities to ensure that full scope of testing and validation is conducted prior to launch.
- Collaborate with internal and partner stakeholders to ensure seamless product delivery.
- Act as the primary point of contact for stakeholders, providing regular status updates on projects, risks, and issues and ensuring alignment in messaging across matrixed organizations.
- Identify and manage project escalations and blockers efficiently, in a timely manner and to the right point of contacts.
- Detect potential risks and develop mitigation strategies to ensure successful product delivery.
- Continuously evaluate and improve delivery processes to enhance efficiency and effectiveness.
- Coordinate the triage of issues that are identified during various phases of testing (UAT, PVA, Friends and Family, Performance, Regression, ADA Compliance).
- Manage defects from identification to resolution, ensuring they are resolved on agreed upon timelines.
Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Architectural and technical understanding of applications, along with downstream and upstream impacts.
- Understanding and knowledge of APIs.
- Strong understanding of end-to-end process flows and integration coordination is required, including experience coordinating data conditioning to enable seamless transfer across internal applications and partner platforms.
- Ability to proactively identify and resolve data flow issues to support efficient and successful product delivery.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong internal and external relationships.
- Ability to influence decision making in projects.
- Advanced knowledge of the product development life cycle.
- Experience with agile process and principles.
Strong understanding of readiness activities required in end to end project
Preferred qualifications, capabilities, and skills - Experience with test planning and execution.
- Knowledge and experience in use of Jira.
- Demonstrate prior experience working in a highly matrixed, complex organization.
- Knowledge of the financial services industry and regulatory environment.
- Experience in managing partner/client engagements and expectations.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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