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Operational Support Engineer (L2)

Hybrid in Atlanta, GA, US • Posted 1 hour ago • Updated Just Now

Contract W2

12 Months

No Travel Required

Hybrid

$70/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

ADS
Amazon CloudFront
Akamai
Amazon Web Services
Applicant Tracking System
Bridging
Cloud Computing
Continuous Delivery
Real-time
Linux
Incident Management
Kibana
Data Link Layer
Customer Facing
Continuous Integration
DICE
DRM
Dash Python
DevOps
Docker
Grafana
HLS
Kubernetes
OTT
Production Support
ROOT
SAFE
Streaming
Terraform
VOD
Video Streaming
WAR

Summary

Role Overview

Seeking a hands-on L2 Operational Support Engineer to own and resolve production incidents across high-scale video streaming (Live & VOD), player, ads, and CDN platforms. This is a customer-facing role focused on real-time troubleshooting, production stability, and live event support.

Key Skills

Strong Production Support / L2 Support / Incident Management
Expertise in OTT / Video Streaming (HLS, DASH, CMAF)
Experience with CDN (Akamai, CloudFront, Fastly) and DRM
Solid understanding of AWS / Cloud / Microservices
Hands-on with Kubernetes, Docker, Helm
Knowledge of Terraform / IaC / CI-CD pipelines
Monitoring tools: Grafana, Prometheus, ELK, Kibana, Loki
Strong Linux troubleshooting & log analysis

Responsibilities

Own and resolve critical production incidents (P1/P2)
Troubleshoot live streaming, playback, ads, and WebRTC issues
Perform safe production changes (configs, CDN, mitigations)
Lead incident bridges / war rooms
Correlate metrics, logs, and CDN data for root cause
Support 24/7 on-call operations
Drive automation and operational improvements

Top Keywords (ATS / Dice)

Production Support, L2 Support, OTT, Video Streaming, HLS, DASH, CMAF, DRM, CDN, WebRTC, AWS, Kubernetes, Terraform, CI/CD, DevOps, SRE, Grafana, Prometheus, ELK, Kibana, Incident Management, Live Streaming

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360587
Position Id: 9000212
Posted 1 hour ago

Contact the job poster

Kajal Shah

Kani Solutions Recruiter @ Kani Solutions

View Profile

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