Desktop Support Technician We are seeking an experienced Desktop Support Technician with a strong background in service desk and end-user support within a corporate environment. This role requires a hands-on professional who excels at first-line support, troubleshooting, and delivering a high-quality customer experience.
Key Responsibilities- Serve as the first point of contact for end users, handling incoming support requests via phone, email, or ticketing system
- Troubleshoot and resolve issues related to Windows 11, Microsoft Office, and enterprise applications
- Provide support for Active Directory tasks including password resets, account unlocks, and basic user administration
- Support and troubleshoot mobile devices and Mobile Device Management (MDM) platforms
- Document, track, and manage incidents and service requests using ticketing systems (e.g., ServiceNow, Ivanti)
- Escalate complex technical issues to higher-level support teams when necessary
- Deliver excellent customer service while maintaining clear and professional communication with end users
Qualifications- 3-5 years of service desk or desktop support experience in a corporate environment
- Strong troubleshooting skills across Windows 11, Microsoft Office suite, and end-user technologies
- Experience with Active Directory, mobile device support, and MDM tools
- Hands-on experience working with ticketing systems such as ServiceNow, Ivanti, or similar platforms
- Proven ability to manage multiple tickets and prioritize effectively in a fast-paced environment
- Excellent communication skills with a strong customer-first mindset
Job Type & LocationThis is a Contract position based out of New York, NY.
Pay and BenefitsThe pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in New York,NY.
Application DeadlineThis position is anticipated to close on Jun 6, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Never miss an opportunity! Create an alert based on the job you applied for.