Data Literacy & Stewardship Associate Business Optimization Strategist

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Actively participate in the design, innovation, and implementation of solutions as needed to improve systems and processes. Assists customers in identifying reporting/data extraction solutions to meet functional needs, streamline or assist with operations, and ensure patient safety and confidentiality. Possesses critical thinking skills to assess analytical needs and determine the appropriate course of action. Use of performance improvement, project management, cost accounting, industrial engineering, and technological skills will be employed to work with members of the department as well as customers from other departments. Continuous learning of current data base structure, and business intelligence tools are required to confer with customers and other members of the application teams.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, or Hospital Administration OR 4 years of data analytics experience.

2. This position will require an EPIC official designation of "Proficient" within the new hire probationary period.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master's degree in Information Technology/Computer Science, Engineering, Business Management, Business Administration, Accounting, or Hospital Administration

EXPERIENCE:

1. Experience working with relational data base structures including design, testing, troubleshooting problems and/or training.

2. Experience in data analysis and or reporting.

3. Experience with Structured Query Language (SQL/Oracle) and/or business intelligence tools

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Gains a thorough understanding of the database structure and business intelligence tools to create required analytical solutions.

2. Serves as first point of contact for data analytics and process improvement.

3. Performs data analysis and creates queries, programs and automation under direction of an experience analyst.

4. Gathers requirements and prepares analysis based on information from internal and external sources to evaluate and demonstrate enterprise effectiveness and efficiency.

5. Uses basic analytical methods to ensure reported data is meaningful and accurate.

6. Develops technical ability in data analytics using various systems and tools such as Tableau, Microsoft Office Suite, and SAP products.

7. Attends courses in performance improvement activities, system design, technical training, statistical analysis, and other appropriate subjects.

8. Provides assistance in problem identification, resolution, and solution design for a variety of business needs under the direction of an experienced analyst.

9. Project Coordination- Reviews, identifies and documents any issues, barriers, or risks and brings them to management's attention.

10. Manages workload and balances quality of work with deadlines to fulfill user expectations and project goals.

11. Manages expectations and engages management to review/resolve any potential changes to project scope, expected deliverables, etc.

12. Implements changes while adhering to the change control policy and procedures for the project in order to deliver a successful solution to the customer.

13. Communicates to all parties the natures, significance and risk factors of corresponding projects.

14. Participates in post implementation review of projects.

15. Assists team with customer requirements gathering.

16. Team Building- Participates in training and professional development sessions.

17. Offers assistance and support to co-workers

18. Contributes to building positive team spirit and cohesiveness.

19. Balances team and individual responsibilities.

20. Works cooperatively in group problem-solving situations.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Ability to handle and maintain confidential information.

2. Ability to work well under high stress conditions.

3. Ability to work independently or cooperatively as a team member.

4. Ability to adapt to various workloads and assignments.

5. Ability to work with multi-disciplinary groups and facilitate meetings.

6. Must have reading and comprehension ability.

7. Must be able to type.

8. Must be able to read and write legibly in English.

9. Possess good oral and written communication skills.

10. Ability to prioritize tasks.

11. Must have independent decision-making ability.

12. Ability to work in a fast paced and rapidly changing environment.

13. Must be flexible.

Additional Job Description:

Works to build data literacy across departments outside of Enterprise Analytics, helping end users become more confident and self-sufficient with reporting tools

Supports end users in understanding and interpreting Epic-based reports, building foundational comfort with report structure, filters, and basic data concepts

Helps drive adoption and confident use of Tableau dashboards among non-technical staff, focusing on self-service navigation and everyday practical use rather than report development

Supports departments in adapting to Power BI/Fabric dashboards as part of the organization's shift away from Tableau, easing the transition for non-analytics users

Develops accessible enablement materials - job aids, quick-reference guides, and how-to content - that help users answer their own reporting questions

Fields day-to-day questions from departments about accessing, reading, or troubleshooting Epic, Tableau, and Power BI reports, escalating more complex issues as needed

Serves as an associate-level data steward for assigned reporting domains, helping monitor basic data quality, flag inconsistencies, and route data issues to the appropriate analyst or data owner

Assists in maintaining data definitions, report metadata, and documentation to support consistent understanding of key metrics across departments

Builds relationships with departments outside Enterprise Analytics to understand their reporting needs and identify recurring data literacy or data quality gaps

Gathers and synthesizes feedback from end users to help improve report usability, clarity, and data trust over time

Develops working knowledge of the organization's core reporting tools and data governance basics sufficient to explain their purpose to a general, non-technical audience

Scheduled Weekly Hours:
40

Shift:

Exempt/Non-Exempt:
United States of America (Exempt)

Company:
SYSTEM West Virginia University Health System

Cost Center:
525 SYSTEM IT Strategic Analytics

Address:
Morgantown WV

Core

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.