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Help Desk Analyst

Columbus, OH, US • Posted 3 days ago • Updated 3 days ago

Contract Corp To Corp

Contract Independent

Contract W2

12 Months

No Travel Required

On-site

$19 - $20/hr

WiserHunt Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Service Desk
Ticketing

Summary

Title/Role: Service Desk

Work Location: Columbus, OH 43221

This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM)

JD:

May be asked to work overtime to cover other Staff at times however probably very seldom will happen.

Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of: (1) computers & electronics;(2) oral & written communication tools & techniques; (3) customer support & personal service; (4) telecommunications (e.g., Microwave, wireless, fiberoptic); (5) IT security principles & methods; (6) Motorola MCC 7500 Radio Console; (7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc); (8) operating systems installation & configuration procedures; (9) network standards, protocols & procedures; (10) platform usage; (11) capabilities of network equipment including, routers, switches, bridges, & related hardware; (12) back-up & recovery techniques; (13) technical writing & documentation practices.

Skill for: (14) reading comprehension; (15) speaking; (16) service orientation; (17) installation; (18) troubleshooting; (19) critical thinking; (20) systems evaluation & operational / systems monitoring.

Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form; (24) understand manuals & verbal instructions technical in nature; (25) stay abreast of current technologies in area of IT assigned; (26) deal with problems involving several variables in familiar context

Skills	Required / Desired	Years of Experience required	Candidate experience
Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)	Required	5 Years
Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.	Required	3 Years
Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.	Required	5 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172977
Position Id: 207-45927-
Posted 3 days ago

Company Info

About WiserHunt Inc.

WiserHunt is a global leader in talent solutions and workforce advisory services, partnering with organizations to build high-performing, future-ready teams across technology, professional, healthcare, engineering, and operational functions. We deliver comprehensive staffing, consulting, and talent strategy solutions designed to accelerate innovation, strengthen business performance, and support long-term organizational growth.

Our model integrates industry expertise, disciplined execution, and advanced recruitment technology to deliver exceptional accuracy and speed at scale. Clients rely on WiserHunt for a talent experience that emphasizes quality, compliance, operational excellence, and measurable impact. From specialized project teams to enterprise staffing programs, we support organizations navigating complex workforce challenges in an increasingly competitive global market.

Backed by a consultative, people-first philosophy, our teams are dedicated to identifying exceptional talent and aligning them with environments where they can thrive. We are committed to strengthening the workforce ecosystem—empowering individuals to build meaningful careers and enabling companies to operate with agility, confidence, and resilience.

Mission:
To deliver world-class workforce solutions that drive performance, elevate talent potential, and create enduring value for organizations and individuals.

Vision:
To be the most trusted global partner in workforce transformation—recognized for excellence, innovation, and an unwavering commitment to people and progress.

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Conyers, Georgia

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13d ago

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