Agile Coach Scrum Master

Role: Agile Coach/Scrum Master

Work location: Franklin, TN (100% onsite)

Key Responsibilities:

Agile Delivery Leadership

Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)

Ensure backlog readiness and sprint discipline

Coach Product Owners on prioritization and backlog refinement

Remove impediments that affect team velocity and delivery predictability

Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)

Balance planned sprint work with operational interruptions and production support

Agile Transformation & Coaching

Lead the organization’s transition from waterfall to agile delivery practices

Educate teams and stakeholders on agile principles and values

Coach leadership on agile governance and portfolio alignment

Introducing agile best practices while adapting to healthcare regulatory requirements

Promote continuous improvement and psychological safety within teams

Assess team maturity and implement improvement roadmaps

Governance & Enterprise Alignment

Align team delivery with enterprise strategic objectives

Integrate agile practices within existing PMO and change governance structures

Support traceability between initiatives, releases, and compliance requirements

Ensure audit readiness and documentation standards are maintained in an agile model

Partner with portfolio management and leadership teams to increase delivery transparency

Cross-Platform Delivery Coordination

Support teams delivering across enterprise platforms

Coordinate cross-team dependencies

Collaborate with infrastructure, integration, and operations teams

Ensure delivery practices account for ITSM and change management requirements

Metrics, Reporting & Continuous Improvement

Establish baseline delivery metrics

Provide executive-level reporting on delivery health and risk

Identify bottlenecks and implement process improvements

Utilize data to drive improvement

Required Qualifications

5+ years as a Scrum Master in enterprise environments

3+ years’ experience leading agile transformation from waterfall to agile

Strong understanding of Scrum, Kanban, and scaled agile concepts

Experience in regulated industries (healthcare preferred)

Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems

Strong facilitation, stakeholder management, and conflict resolution skills

Ability to operate at both team and executive levels

Preferred Qualifications

Experience in healthcare provider or behavioral health environments

Experience integrating agile with ITIL / ITSM practices

Experience in enterprise portfolio alignment or SPM environments

SAFe, CSM, or similar certifications (practical experience prioritized over certification)