Cloud Engineer II

RESPONSIBILITIES:
A client with Kforce is seeking a Cloud Engineer II to join their team in Newport, Omaha, or Charlotte. The client is seeking a temporary Contact Center Developer Contractor for an engagement of up to 6 months to support our Next Gen Contact Center modernization. This hands-on role will focus on Amazon Connect, Salesforce Voice integration, API development, IVR and self-service enhancements, automation, testing, and technical documentation. The Cloud Engineer will partner with Unified Communications, Salesforce, cloud engineering, security, and delivery teams to build, configure, validate, and support secure, scalable solutions that improve customer and agent experiences.

How You Will Make an Impact:
* Support Amazon Connect development, configuration, and cloud contact center modernization
* Assist with Salesforce Voice integration and related API development
* Enhance IVR, routing, queues, chat, self-service, and customer journey capabilities
* Support AI-enabled contact center features such as conversational IVR, bots, agent assist, and call summarization
* Build and support cloud components using AWS services such as Lambda, Lex, Polly, DynamoDB, CloudWatch, CloudFront, S3, and API Gateway
* Contribute to automation, Infrastructure as Code, CI/CD pipelines, and deployment practices using Terraform, Git, and Azure DevOps
* Participate in testing, troubleshooting, implementation readiness, and technical documentation

REQUIREMENTS:
* 2+ years of hands-on development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environments
* Experience with Amazon Connect or a similar cloud contact center platform
* Experience with Salesforce, Salesforce Voice, or CRM-based contact center integrations
* Working knowledge of API integrations, payloads, troubleshooting, and integration flows
* Development experience with Node.js, JavaScript, Python, TypeScript, or similar languages
* Familiarity with AWS services commonly used with Amazon Connect
* Experience with Terraform, Git, CI/CD pipelines, Azure DevOps, or comparable DevOps tools
* Understanding of IVR design, call flows, routing, queues, prompts, chat, self-service, and omni-channel contact center concepts
* General understanding of cloud security, access controls, logging, monitoring, and secure development practices
* Ability to communicate clearly with technical and non-technical partners

What Will Make You Stand Out:
* Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
* Direct experience with Salesforce Voice and Amazon Connect implementations
* Experience with AI-enabled contact center capabilities, including Amazon Lex, conversational bots, GenAI IVR, agent assist, call summarization, or speech analytics
* Experience with secure cloud architecture, CloudFront, API Gateway, identity and access controls, or secrets handling
* Experience with serverless architecture, event-driven integrations, Terraform, or structured release pipelines
* Experience supporting chat, web, email, or other omni-channel contact center capabilities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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