project manager

Our client is a mission-driven organization with a global footprint, focused on delivering impactful programs and services that inspire learning, discovery, and meaningful engagement. With offerings delivered across in-person and online environments worldwide, our client values curiosity, innovation, and continuous improvement. Our client is committed to fostering a culture of inclusivity and belonging, valuing diverse perspectives and experiences to build a stronger, more innovative organization that reflects the communities it serves. In addition, our client is dedicated to environmental sustainability. From how programs are designed to how teams operate, the organization strives to reduce environmental impact and create a positive legacy for future generations.

About the Role

The IT Project Manager position works under the direction of the Director, Project & IT Portfolio Management and project-specific Executive Sponsors. The IT Project Manager is responsible for planning, directing, and coordinating the phases and activities for the implementation and support of assigned projects. This role provides both strategic and tactical leadership to ensure projects are delivered on time and within budget. This is a remote-first role.

Responsibilities

• Take ownership of multiple, concurrent IT projects, ensuring timely delivery while adhering to scope and budget. Projects may include system implementations, software rollouts, and infrastructure upgrades.
• Drive collaboration and foster a high-performing team environment.
• Proactively anticipate and resolve conflicts, using project management expertise and creativity to restructure workflows for better teamwork, communication, and efficiency.
• Be a trusted leader, building strong relationships across all levels, internal cross-functional teams, and external vendors to ensure alignment, engagement, and successful project execution.
• Lead all phases of the project lifecycle from planning and initiation through execution, monitoring, and closure.
• Define project scope, goals, milestones, deliverables, detailed tasks, and resource requirements.
• Manage user expectations and collaborate across the enterprise.
• Oversee vendor performance, ensuring deliverables meet technical specifications and contractual obligations.
• Leverage strong problem-solving, influencing, and decision-making skills to ensure project plans deliver on intent.
• Design and execute communication and change management plans to maximize user adoption and minimize disruptions, actively addressing feedback to ensure a smooth transition.
• Drive resolution of major issues and manage project interdependencies.
• Ensure all decisions and outcomes are well-documented.
• Communicate project status and risks to stakeholders at all levels, serving as the primary contact for user groups and IT management.
• Assemble and coordinate resources, schedules, task assignments, and project plans. Monitor resource utilization and forecast resource needs.
• Contribute to continuous improvement by providing input on project management methodologies, tools, and best practices within the Project Management Office (PMO).

We're seeking...

• Bachelor's degree in Business Administration, Information Management, or related field preferred. PMP certification a plus.
• 5+ years of in-house project management experience leading system implementations, software deployments, and process rollouts across cross-functional teams.
• Proven ability to manage change adoption across the organization through effective communication, training coordination, and stakeholder engagement.
• Leadership & Collaboration:
  • Strong ability to build and lead high-performing teams.
  • Trusted leader with excellent stakeholder management skills across multiple departments.
  • Proven ability to manage multiple workstreams and guide workstream leaders through planning and execution.
  • Experience working with Executive stakeholders (CIO, VP).
• Project Execution & Problem-Solving:
  • Proactive in conflict resolution able to sense misalignment and resolve issues before they escalate.
  • Expertise in leading project meetings effectively (core team meetings, retrospectives, stakeholder meetings).
  • Demonstrated professional judgment and sound decision-making skills.
• Communication & Organizational Skills:
  • Excellent written and verbal communication skills able to clearly convey complex ideas to technical and non-technical audiences.
  • Strong time management and prioritization skills, able to manage multiple projects in a dynamic environment.
  • Detail-oriented and quality-driven, with a strong commitment to accuracy.
  • Proficiency in Change Management methodologies.
• Vendor & Resource Management:
  • Strong vendor management skills, including contract negotiation, performance monitoring, and escalation handling.
  • Ability to manage resources effectively in a fast-paced environment.
• Technical & Tool Proficiency:
  • Proficiency in Agile, Waterfall, and hybrid methodologies.
  • Advanced proficiency in project management tools, including: Atlassian Suite (Jira, Confluence) Microsoft Office Suite (Word, Excel, PowerPoint).