Helpdesk Support

The Helpdesk Support Specialist is responsible for deploying, maintaining, and supporting Windows-based workstations, related hardware, and software for faculty, staff, and administrative personnel. This role ensures reliable desktop computing through troubleshooting, system configuration, hardware management, and collaboration with vendors and internal IT teams.

As a Support Specialist, you will:

• Deploy, configure, and maintain Windows workstations and related hardware.

• Troubleshoot hardware, software, and peripheral issues for end users.

• Coordinate hardware repairs, warranty claims, and vendor support.

• Manage desktop and peripheral inventory and lifecycle.

• Support Windows operating systems, Microsoft Office, and security tools.

• Work collaboratively with IT teams and campus departments to improve support services.

• Bachelor's degree in a computer-related field or 3+ years of IT support experience in education or business.

• Strong knowledge of Windows operating systems, Microsoft Office, and desktop hardware.

• Proven troubleshooting and problem-solving skills.

• Excellent communication, organization, and teamwork abilities.