Director, Associate Experience Data & Analytics

Job Description Summary

Job Description

This role serves as the enterprise lead for associate experience data, survey measurement, and advanced analytics, owning both the science and the strategy behind how the firm measures, analyzes, and improves the employee experience.

The Director leads a multidisciplinary analytics team (survey researchers, statisticians, analysts, and data scientists) and acts as the senior expert on survey methodology, measurement rigor, advanced analytics, and insight delivery. This role is responsible for ensuring associate experience data is scientifically sound, analytically robust, and decision-ready for senior HR and business leaders.

This role has significant influence without direct client responsibility, partnering closely with HR, People Analytics, IT, and senior business leaders

Essential Duties and Responsibilities:

Associate Experience Measurement & Survey Leadership

• Serve as the firm's senior expert on survey science and human capital measurement
• Own the design and evolution of enterprise-wide associate experience surveys, including:
  
  • Question and scale design
  • Sampling strategy and survey methodology
  • Longitudinal comparability and trend integrity
• Oversee survey deployment across enterprise platforms (e.g., Qualtrics, Perceptyx)
• Establish and enforce measurement standards and best practices to ensure scientific validity and consistency
• Act as the escalation point for complex methodological decisions or measurement risks

Advanced Analytics & Insight Strategy

• Lead advanced analytical approaches, including:
  
  • Key driver and linkage analysis
  • Predictive modeling
  • Workforce segmentation and cohort analysis
  • Longitudinal and trend analysis
• Ensure analytics are translated into clear, compelling insights for senior leaders
• Guide development of dashboards and reporting solutions (e.g., Tableau, Prism)
• Influence enterprise decisions by connecting analytics to organizational outcomes
• Set standards for analytical storytelling and executive-level communication

Data Governance, Quality & Integration

• Own data governance for all associate experience and survey-related datasets
• Partner with HR data teams, IT, and enterprise analytics to:
  
  • Ensure data accuracy, integrity, and consistency
  • Define data standards, documentation, and controls
  • Improve data flows and system integrations
• Oversee data preparation and quality management to support advanced analytics and future machine-learning initiatives
• Serve as a strategic connector across data, analytics, and HR partners

Organizational Capability & Team Leadership

• Build, coach, and lead a high-performing team of analysts, statisticians, and data professionals
• Set clear performance expectations aligned to enterprise priorities
• Hold leaders and team members accountable for quality, rigor, and impact
• Identify capability gaps and implement targeted development plans
• Foster a culture of curiosity, discipline, collaboration, and continuous improvement

Strategic Influence & Business Partnership

• Advise senior HR and business leaders on:
  
  • Associate experience trends, risks, and opportunities
  • Measurement implications for strategy, programs, and change initiatives
  • Definition and evolution of experience-related KPIs
• Support organizational effectiveness and transformation initiatives through data-driven insights
• Influence enterprise listening and analytics roadmaps
• Lead through expertise-driving alignment and decisions without direct authority

Skills and Competencies:

• Uses deep understanding of human capital measurement, analytics, and organizational dynamics to guide decisions
• Anticipates future analytical and measurement needs and builds forward-looking strategies
• Breaks down complex datasets and statistical outputs into clear, actionable insights
• Balances methodological rigor with pragmatic business application
• Plans and prioritizes work to align analytics efforts with strategic goals
• Communicates persuasive, well-reasoned recommendations to senior leaders
• Builds trusted partnerships across HR, Analytics, IT, and the business
• Develops and motivates high-performing teams through coaching and feedback
• Adapts leadership style to different stakeholders and situations
• Continuously improves processes to enhance efficiency, accuracy, and impact
• Applies expert-level survey, analytics, and data governance knowledge to ensure credible outcomes
• Demonstrates adaptability and innovation in evolving organizational environments

Education and Experience Requirements:

• Master's degree in Industrial/Organizational Psychology, Organizational Psychology, Statistics, Data Science, or related field required
• 10-15+ years of experience in people analytics, survey research, or human capital analytics
• 6-10+ years of people and/or functional leadership experience
• Demonstrated expertise in:
  
  • Survey design and psychometrics
  • Advanced statistical analysis (SPSS required)
  • Workforce or associate experience analytics
• Experience with enterprise survey platforms (Qualtrics, Perceptyx preferred)
• Advanced data visualization experience (Tableau, Prism preferred)
• Exposure to applied machine learning or advanced analytics concepts a plus

Education
Bachelor's, Master's

Work Experience
General Experience - 10 to 15 years, Manager Experience - 6 to 10 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.