IT Support Specialist

RESPONSIBILITIES:
Kforce's client in Houston, TX is seeking an IT Support Specialist to join a collaborative technology team supporting U.S. employees while working closely with international colleagues in Japan.

Summary:
This is a unique opportunity for an IT professional who combines strong technical support skills with native-level Japanese language capabilities. The role offers exposure beyond traditional help desk support, including Microsoft cloud technologies, cybersecurity, global technology initiatives, and cross-border IT coordination. The position is primarily focused on hands-on IT support and operations, with an additional focus on communication and coordination between U.S. and Japan-based teams.

What You'll Do:
IT Support & Operations:
* Provide day-to-day technical support for Windows devices, Microsoft 365 applications, hardware, software, user accounts, and other workplace technologies
* Troubleshoot PC, application, network, Wi-Fi, VPN, MFA, access, and connectivity issues
* Support Microsoft 365 and Microsoft Entra ID administration, including accounts, permissions, and access management
* Assist with device deployment, configuration, maintenance, and IT asset management
* Support endpoint security, incident response activities, IT documentation, and general technology operations
* Partner with internal IT teams and external vendors to troubleshoot issues and improve IT services

Global IT Coordination:
* Help coordinate technology-related activities between U.S.-based teams and colleagues in Japan
* Communicate technical requirements, business needs, risks, and operational considerations in both Japanese and English
* Support discussions involving technology projects, cybersecurity, AI, digital transformation, and other global initiatives
* Assist with cross-cultural communication and collaboration between U.S. and Japanese stakeholders

REQUIREMENTS:
* Bachelor's degree in IT, Computer Science, Information Systems, a related discipline, or equivalent practical experience
* Microsoft certifications such as MS-900, AZ-900, or AZ-104 are valued but not required
* Approximately 3-5 years of hands-on IT experience in help desk, desktop support, systems administration, Microsoft 365 administration, or similar IT operations
* Native-level Japanese proficiency, including strong professional written and verbal business communication
* Professional working proficiency in English
* Hands-on knowledge of Windows, Microsoft 365, Entra ID, identity/access management, and end-user computing
* Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN
* Familiarity with MFA, endpoint security, cybersecurity practices, and incident management
* Experience with Microsoft Intune, Azure, SharePoint/OneDrive administration, PowerShell, Microsoft Defender, or Windows Server is a plus
* Previous professional experience working in Japan or within a Japanese business environment is strongly preferred
* Ability to communicate comfortably with both technical and non-technical stakeholders
* Strong customer-service mindset, troubleshooting skills, and ability to manage competing priorities
* Willingness to travel internationally when business needs require

Why This Role?
This position provides the opportunity to build on an IT support foundation while gaining broader experience across Microsoft cloud technologies, cybersecurity, global IT projects, and international business operations. It is particularly well suited for someone who enjoys solving technical problems but also wants greater exposure to global technology initiatives and cross-cultural collaboration.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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