Service Designer III

RESPONSIBILITIES:
Kforce has a client that is seeking a Service Designer III to join their team in San Diego, CA.

Duties:
* Owns the scoping, planning (including partner identification, deliverables, and timeline), and delivery of service design projects in strong collaboration with our internal stakeholders across product, design, research, and operations Knows when to use service design tools and methodologies and actively teaches them to others
* Crafts visions of customer experience strategy through complex multi-dimensional, multi-stakeholder prototypes
* Presents a vision of services that drives energy and passion
* Aligns with product/service/ partners to ensure clarity of roadmap, capabilities, dependencies
* Effectively negotiate priorities to keep service vision cohesive and delivery of value
* Role models making as thinking - drives conversations with prototypes, frameworks and provocations
* Drives long-term strategic enhancements and solves complex, cross-domain problems that impact numerous facets of the business
* Define and document seamless customer and expert experiences across Assisted offerings, integrating insights from every touchpoint to deliver consistent, connected journeys
* Network across internal and external ecosystems to deeply understand customer behavior and cascade a culture of advocacy and continuous improvement
* Combine quantitative and qualitative data, market research, and VoC insights to identify barriers and shape breakthrough solutions that enhance engagement and retention
* Harness data, research, and feedback to identify opportunities, test hypotheses, and drive measurable improvements across the customer journey
* Partner with cross-functional leaders to identify critical challenges, apply diverse methodologies, and deliver scalable, effective solutions
* Align teams through transformation, leveraging strong partnerships, external benchmarking, and outside-in thinking to inspire innovation and operational excellence

REQUIREMENTS:
* Bachelor's degree in Business, Technical, or related field required
* 6+ years in customer experience strategy, product management, or service design-preferably in SaaS or service-driven environments
* Autonomous multi-tasker with a track record managing multiple priorities, stakeholders and objectives at once
* Has a consistent track record to ambitious, full-journey service design work, self-directed
* Passionately advocates for experience delivery excellence, E2E
* Can clearly discern the needs of discrete stakeholders in complex networked service experience offerings
* Clearly articulates an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in and alignment
* Proven ability to turn customer insights into growth opportunities and operational excellence

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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