Human Centered Design (HCD) Experience Architect

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL seeking a highly skilled Human Centered Design (HCD) Experience Architect with finance domain experience to support digital initiatives. This role blends strategy and experience design to create intuitive, efficient, and insight driven solutions for users interacting with financial applications, workflows, and data.

Summary:
The ideal candidate will bring expertise in HCD methodologies and hands-on-experience supporting finance, accounting, treasury, or financial operations teams, ensuring applications align with business goals and regulatory requirements while keeping user needs at the center of every design decision. While primary research will be conducted by a dedicated researcher, this Experience Architect will work hand in hand with the researcher to interpret findings, translate insights into experience strategies, and ensure user needs are reflected throughout the end-to-end design process.

Responsibilities:
* Prepare and participate in experience benchmarking, usability testing, and validation specifically for financial applications and workflows
* Conduct user and channel behavior analysis to inform design decisions related to financial operations and data interactions
* Perform qualitative and quantitative research to gather actionable insights from finance stakeholders and end users
* Develop personas and journey maps that reflect how users engage with financial tasks, systems, and data
* Identify and address challenges through root cause analysis, especially those affecting data accuracy, compliance, or process efficiency
* Collaborate on experience blueprinting and value modeling to improve end-to-end financial user journeys
* Translate complex financial concepts and processes into intuitive digital experiences
* Contribute to experience architecture documentation that aligns business needs, financial requirements, and HCD best practices

REQUIREMENTS:
* Bachelor's degree in Business, Marketing, Digital Strategy, UX/HCI, or related field
* Minimum 3 years of experience in UX, digital strategy, experience architecture, or HCD
* Experience designing or researching for financial processes or systems (e.g., billing, forecasting, reporting, accounting workflows, financial analytics, capital planning, financial dashboards, etc.)
* Strong understanding of Human Centered Design methodologies (design thinking, insight synthesis, experience blueprinting, etc.)
* Detail oriented, analytical, and proactive in problem solving
* Strong communication and cross functional collaboration skills
* Ability to analyze complex data and workflows and translate them into simplified user experiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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