ServiceNow Architect

Description

We are looking for an experienced ServiceNow Architect to provide strategic direction and technical leadership for a growing ServiceNow environment in Wisconsin. This contract-to-permanent opportunity is suited for a consultative individual who can align platform architecture with business goals while guiding scalable design, governance, and modernization efforts. The role combines long-range planning with practical collaboration across technical teams, stakeholders, and delivery partners to improve platform performance, data integrity, and process efficiency.

WE WILL NOT PARTNER ORCONSIDER 3RD PARTY APPLICANTS- PLEASE DO NOT APPLY

Responsibilities:

Shape the long-term architectural vision for the ServiceNow platform, ensuring the environment remains scalable, well-governed, and aligned with enterprise priorities.

Lead initiatives that strengthen CMDB maturity, improve data stewardship practices, and enhance the quality and reliability of operational reporting.

Oversee integration architecture across ServiceNow and connected enterprise systems, including HR applications, asset repositories, and other business platforms.

Define technical standards and solution design principles that promote consistent development practices and responsible platform governance.

Advance workflow automation and routing capabilities to streamline service processes and create a more efficient user experience.

Work closely with engineering and delivery teams to sequence enhancements, reduce technical debt, and improve overall platform health.

Provide architectural guidance for asset management capabilities, including server lifecycle tracking and broader enterprise asset integration planning.

Assess emerging platform features such as AI-driven capabilities and automation tools, recommending solutions that improve operational effectiveness.

Participate in Agile delivery activities by helping refine priorities, reviewing backlog items, and supporting execution across active sprints.

Offer strategic insight on service operations, operational readiness, and visibility improvements enabled through the platform.

Requirements

5+ years of experience in platform architecture, with strong expertise designing and supporting ServiceNow-based solutions.
Demonstrated success establishing architecture standards, governance models, and roadmap strategies for enterprise ServiceNow environments.
Strong hands-on knowledge of CMDB architecture, administration, data quality controls, and configuration management best practices.
Experience designing API-based and enterprise integrations, including scalable connectivity patterns for complex application landscapes.
Solid understanding of workflow automation, orchestration, and intelligent routing within an ITSM platform environment.
Proven ability to balance out-of-the-box platform capabilities with thoughtful customization to support maintainability and performance.
Experience with ServiceNow development, implementation, and application configuration, including documentation and technical oversight.
Preferred exposure to asset management, AI capabilities such as Now Assist, HR system integrations, or enterprise platform buildouts.

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