System Analyst / Technical Writer

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
Functional Experts

Job Qualifications:

Skills:
Analytical Thinking, Systems Documentation, Technical Issues
Certifications:
None
Experience:
2 + years of related experience
ship Required:
Yes

Job Description:

GDIT's DOJ/OJP team is looking for a dynamic System Analyst / Technical Writer to support our client's application development environments. As a System Analyst, you will provide user support and customer service on company supported computer applications and platforms, develop requirements for system enhancements and document system requirements, guides, manuals and reports. You will troubleshoot problems and advise on the appropriate action as needed.

Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system. The employee will apply their troubleshooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency application status. This position requires the employee to interface not only with external customers but internal federal points of contact, the application developers as well as manage the day-to-day efforts of the escalated service desk team. The employee will also develop system requirements documents, user guides and other system documentation and reports as needed.

Required Qualifications:

• Excellent written and oral communication skills.
• Experience with Service Desk ticketing systems (ServiceNow preferred).
• BS or equivalent degree (3+ years of additional related experience may be substituted for a degree)
• 2+ yrs related experience.
• History of working with large enterprise level applications.
• A track record of delivery in challenging, face-paced environments.

Contract Requirements:

• Contract Requires ship
• Must be able to obtain and maintain an Agency specific Public Trust clearance

The likely salary range for this position is $66,300 - $89,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans