JOB SUMMARY We are seeking a Production Support professional with 7+ years of experience to join our Production Management team in Montreal. This role, requiring a 3x/week onsite presence, will leverage your passion for technology to enhance team efficiency and deliver best-in-class services to clients. The ideal candidate will have exposure to AI tooling and concepts, along with basic cloud and Thought Machine knowledge. This position demands adaptability in a constantly changing environment, strong multitasking abilities, and comfort with the demands of a fully engaged production management role. It offers significant personal development opportunities and hands-on technology exposure, including working with cutting-edge technologies and Agile development teams, leading to excellent career growth potential. Key Responsibilities Handle production management services including end user support, systems monitoring, incident management, problem management, plant management, and event management. Build extensive business and application knowledge required for supporting client-facing applications. Diagnose and resolve application issues to ensure optimal performance and usability. Develop automation to reduce toil, improve efficiency, and eliminate customer impact. Provide root cause analysis with recommendations for improvements. Interface with Developers to drive application fixes with right business justification. Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions. Required Qualifications 7+ years of experience in Production Support. Strong coding/scripting skills, such as Python. Strong debugging and problem-solving skills. Understanding of Distributed Systems. Understanding of Database Concepts, SQL Queries, and Database Performance. Experience working with application monitoring/alerting tools (e.g., Splunk, OpenTelemetry, Grafana, Elasticsearch). Understanding of schedulers (e.g., Autosys) and ETL concepts. Experience in building and maintaining Production and/or Non-Production environments. Experience in development tools (e.g., Git, Jenkins, Ansible, Puppet). Exposure to AI tooling and concepts. Basic certification and knowledge around cloud and Thought Machine. Preferred Qualifications Experience in financial services / products. Certifications Unix certification (Red Hat/Linux). Database certification. Financial certifications (Capital Market/Equity Derivatives). Education: Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: compun
- Position Id: AWADC5834025
- Posted 8 hours ago
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