Senior Software Engineer (Agentic Workflow)

San Jose, CA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

Depends on Experience

Icon Global Technologies LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Java
Python
LangGraph
RAG

Summary

Job Description:

We are hiring a Senior Software Engineer to build and own automation that scales our support experience turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.

Skills & Experience

5+ years of hands-on software engineering experience with production system development
5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services
5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation)
5+ years of Experience with eventdriven architectures (EDA), retries/idempotency, rate limiting, and error handling
5 years of experience or strong practical knowdelge/interest in agentic workflows using tools/frameworks such as LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails
Experience developing integrations (e.g., Slack Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows
Bachelor s or Master s degree in Computer Science, Engineering, or a related technical discipline

Highly Preferred / Secondary Skills

Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails
Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem
Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration)
Extended Jira workflow customization and integrations

Key Responsibilities

Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets
Build integrations and services such as Slack Jira automation, routing, triage workflows, and lifecycle synchronization
Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations
Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness
Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability
Deliver endtoend production systems with high quality, maintainability, and operational resilience
Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback
Strong communication skills ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability
Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments

Expected Outcome The candidate is expected to deliver the following measurable outcomes

Build reliable automation systems that reduce manual support effort and improve response time
Increase ticket quality through structured triage and automated context enrichment
Achieve high reliability of automation pipelines through observability and operational readiness
Continuously improve automation accuracy, throughput, and enduser satisfaction
Drive adoption of automation workflows across partner teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172540
Position Id: 8904013
Posted 5 hours ago

Company Info

About Icon Global Technologies LLC

Icon Global is a globally recognized IT Services and IT Workforce Solutions firm that deals in providing wide range of technology, talent and workforce solutions to business clients across the world.

Since our inception, our mission is to help our customers to focus on their core business while we work on and accomplish the much required digital transformation that enables our customers to run their operations efficiently and grow their business many fold.

We are specialized in rendering variety of outsourcing and consulting solutions like designing digital strategies, product development, custom built software applications, software development outsourcing, staff augmentations, Cloud solutions, designing Agile frameworks like DevOps ,QA consulting etc. Supported with right resources and right partners; Icon Global is well equipped with right people skilled in right technologies to deliver the solutions and services that will help our clients in increasing reliability, reducing cost, maximizing flexibility, minimise the risk and improve their services.

Being proficient in IT Managed services, we are positioned well to serve our clients as one stop shop for catering to their entire IT needs. With our expertise and experience in the industry, we can help you arrive at right decisions and make right choices that will result in 360⁰ growth of your business for sure.

We work closely with our clients to develop the solutions and strategies that address their business needs from every possible angle so that they can experience their business operations are run optimally. Our constant endeavour is to ensure that our clients ROI on their IT needs are maximised every time.

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