Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

Hybrid in Weehawken, NJ, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract W2
6 Months
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • Genesys
  • Engage/PureConnect
  • Genesys Cloud CX
  • routing
  • IVR/Architect flows
  • upgrades
  • and platform health
  • Dynatrace

Summary

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers.

  • Title: Senior Genesys Observability Engineer
  • Experience Level: 4 8 years
  • Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
  • Duration : 6+ Months

Key Technical Requirements (Must-Haves):

  • Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
  • Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
    1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
    2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
    3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.

Regards
Gulshan

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90962354
  • Position Id: 9046315
  • Posted 8 hours ago
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