Business Analyst

Role Overview

The candidate will support the modernization of the client s No Wrong Door (NWD) system, which coordinates access to Long-Term Services and Supports (LTSS). The role involves working closely with client stakeholders to improve referral quality, enhance interoperability, and ensure business and technical requirements are clearly defined and implemented.

Roles & Responsibilities

• Support the modernization and enhancement of the No Wrong Door (NWD) system.
• Work directly with client stakeholders to improve LTSS referral quality and system interoperability.
• Plan and manage secret shopper testing to evaluate the effectiveness of LTSS referrals.
• Gather, analyze, and document business and technical requirements for interoperable referral systems.
• Review and assess existing business processes, identifying gaps, issues, and opportunities for improvement.
• Serve as a liaison between program areas, business stakeholders, and IT teams to ensure alignment of solutions with business needs.
• Prepare business cases, solution options, risk assessments, and ROI analyses to support decision-making.

Required Qualifications

• Strong experience in gathering, analyzing, and documenting business and technical requirements.
• PMP certification is required, per client requirements.
• Experience supporting system modernization initiatives with health and human services or LTSS-related systems.